Our commitment to fair and transparent refund practices
At TajDigital, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the circumstances under which we may issue a refund for our digital services and products.
Due to the digital nature of our services, refunds are typically not provided once work has commenced or been delivered, except in circumstances where we are unable to fulfill our service commitments as outlined in our agreement.
Refunds may be considered under the following circumstances:
The following services are typically non-refundable once work has begun:
To request a refund, please contact our customer support team at support@tajdigital.com with the following information:
All refund requests will be evaluated within 5-7 business days. Our team will review your request based on:
Approved refunds will be processed within 10 business days and issued through the original payment method. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
For subscription-based services, you may cancel at any time. However, refunds for subscription fees are only provided for the current billing cycle if canceled within the first 14 days of the cycle. No partial refunds are provided for unused portions of a billing cycle.
If you are dissatisfied with our refund decision, you may request a review by our management team by emailing disputes@tajdigital.com. We are committed to working with you to reach a fair resolution.
TajDigital reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For existing clients, the policy in effect at the time of purchase will apply to their purchase.
If you have any questions about our Refund Policy, please contact us:
Email: support@tajdigital.com
Phone: +1 (555) 123-4567
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Common questions about our refund process
Once approved, refunds are typically processed within 10 business days. The time it takes for the refund to appear in your account depends on your financial institution's processing times.
If you change your mind before any work has commenced, we may issue a partial refund minus any administrative costs. Once work has begun, refunds are typically not provided for change of mind.
We prioritize client satisfaction. If you're not happy with our work, we'll first attempt to address your concerns and make necessary revisions. If we're unable to meet your expectations after reasonable attempts, we may consider a partial refund based on the work completed.
For refunds approved before work commences, we may deduct administrative fees (typically 10% of the project cost). For refunds after work has begun, the amount refunded will be based on the percentage of work not completed, minus any non-recoverable costs.
Services purchased during promotional periods or at discounted rates are subject to the same refund policy as regular-priced services, unless otherwise stated in the promotion terms.